Frequently Asked Questions
Everything you need to know about our latest styles and services.
What is the standard shipping time for Birdfy orders?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days within the continental United States, while international shipping may take 10-15 business days.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your clothing materials sustainably sourced?
At Birdfy, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.